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Tackling COVID-19 Together: Our Commitment to You

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The COVID-19 pandemic has so far resulted in more than 400,000 infections and 18,000 deaths worldwide^, and poses an ongoing and serious threat to public health in all countries.

This highly infectious virus is passed on primarily by:

●      Water droplets from infected persons (e.g. through coughing) which land in the mouth or nose;

●      Through touching infected individuals or surfaces, which can enable the virus to enter the body after contaminated hands touch the nose or mouth.

Symptoms include fever, cough, and shortness of breath. Less common symptoms include muscle pain, sputum production, diarrhoea and sore throat.

Those with underlying health conditions and the elderly are at particular risk of developing complications if they are infected with COVID-19, which could be fatal.

People are urged to wash their hands regularly, refrain from touching their face, and to keep contact with other people to an absolute minimum.

^World Health Organization, 26 March, 2020

As the global community strives to minimise illnesses and deaths caused by the ongoing COVID-19 outbreak, flight cancellations, border closures and self-isolation measures have deeply impacted travellers from Singapore and around the world.

For specific details how we’re protecting our customers during this period, visit our dedicated Coverage Alerts page, which explains what’s covered, as well as our goodwill gestures* - further helping people to get through this difficult period.

On this page we bring you important information about COVID-19, as our global teams monitor the situation around the clock, protecting our customers and keeping them informed of the latest developments with the pandemic - helping them make the right choices for themselves, their families and the wider community.

We are focused on doing our very best to get our customers safely through the pandemic, while remembering #ThisTooShallPass.

The COVID-19 pandemic has severely impacted travel, with mass airline cancellations, multiple border closures, and strict requirements for entry to many countries. Some nations now require incoming travellers to carry health certificates verifying they do not have COVID-19, and/or are applying quarantine measures to entrants.

Residents of Singapore are likely to find it extremely difficult to travel overseas at this time. Check the latest updates on the

Singapore Government’s measures and travel advisories from the Ministry of Health.

Some airlines and other travel suppliers may allow customers to cancel their trip and receive a refund, or to change their dates of travel without change fees when travelling to a destination affected by COVID-19.

We strongly recommend customers refer to their local governmental travel advisories and to their specific policy recommendations as travel insurance coverage and terms & conditions vary per country.

Are you an existing Allianz Travel customer? You may consider changing your travel plans. For coverage to start on or before 31 May 2020, you can cancel your travel insurance and get a refund, then take out another travel policy afterwards . Visit Allianz Travel’s COVID-19 Alerts for ongoing updates.
We encourage customers to contact our customer service representatives at or +65 6327 2210 with any questions about if these exclusions apply.

Given the rapid rise in travel bans, please first ensure no travel ban is in place during your travel dates prior to purchasing a travel insurance policy. A country may ban departures and/or arrivals of foreigners (and/or residents).

Policies purchased while a known travel ban is in place will have extremely limited insurance coverage, so we highly recommend that you DO NOT purchase travel insurance policies when such conditions exist.

Do make sure you have read and understood our COVID-19 Alert Page, before making any purchase of travel insurance.

If you must travel, you can take out Allianz Travel insurance with a 30% discount on Gold Plans with ‘pass30’ code, or a 20% discount on Silver Plans with ‘pass20’ code from 1st September 2020 until 29th September 2020.*

It is our commitment to you that our global assistance teams will continue to operate normally. We have activated relevant business continuity plans to ensure this happens. We promise to do all we can to protect and inform all our customers as the situation evolves.

Thank you for your continued support.

For more information on COVID-19, please visit the World Health Organization’s website at, or the Ministry of Health's website at, or consult your medical professional.

The information is current at the time of publication but is subject to change as the situation develops. Please visit Allianz’ COVID-19 Coverage for the latest coverage information.

By completing the online travel insurance application on our website, our customers are automatically eligible for the cover. This means that there is no need for medical examination, but do note that pre-existing conditions* will be excluded. Our products are based on the duration and destination of your trip.
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*Disclaimer: Subject to the terms, conditions and benefits limits of the policy wording. For more information please click on the Policy Wording  to read the Allianz Travel Policy Wording.
Includes comprehensive coverage for you and the persons who are travelling together with you. You can choose from any three of our plans - Bronze planSilver Plan, and Gold plan, depending on your needs. If you are a business person or travel lover, and expect more than one trip in a year, we recommend you to purchase Annual Multi-Trip Travel Insurance which gives you more economic value at the affordable price. If you think your trip is just one-time and have no more plans for travel in a year, Single Trip Travel Insurance would be great for you.

Planning to go for a holiday with your family? Regardless of what place you choose to go, anytime can be the most exciting moment of the year. Whether it’s a long holiday break at Great Wall of China, a beach tour in Thailand or a fly-drive to Malaysia, make sure you get the right travel protection for the ones you love.

Under the Family Plan, you can also choose the single trip plan that meets your needs - Bronze, Silver, and Gold plan available. Annual Multi-Trip travel plan is also available for your family members - Silver, and Gold plans.

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Choose The Plan That Suits You

Whether you’re relaxing in Thailand, shopping in Paris, driving across Australia or America, or visiting family in Malaysia or Indonesia, we have a plan that will meet your needs. In Singapore, we offer three options (gold, silver, & bronze) of comprehensive cover for outbound travellers. To help you decide on the travel insurance that is most suitable to your travel needs, click on the Travel Insurance of the various Benefits above.

1. Simply go to quotation page.

2. Choose type of cover (Single trip or Annual trip).

3. Select the destination and travel duration.

4. Choose Individual or Family under the type of travellers.

5. Choose the number of travellers (or family members) and date of birth.

6. Get your price and purchase online!

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Still can't decide which travel insurance plan is for you? Have a look at our travel insurance buying guide, for answers to your Travel Insurance Sales, Coverage, and Claims questions. For further details, read through our policy wordings , which provides you with an in-depth description of the Insurance contract. For information on how to contact our sales representatives directly, please click contact us .

aAllianz Group is proud to be No.1 Insurance Company in the World. Allianz was ranked most valuable insurance brand globally in 2016 by Brand Finance Global 500 Ranking - read more.

See the comparison of covered benefits among the other players as an example. Allianz Travel has more than 13,000 associates worldwide, someone in the world gets our help in every 2 seconds. Please read our customer's true story to find out more how we help our people.